Refund Policy

If you're not happy with a new cloud hosting plan, write to us within 30 days of the first payment and we'll refund it in full — no interrogation, no 'restocking' fees. The guarantee applies to the first billing cycle of each cloud hosting service, once per customer.

Domain registrations, renewals and transfers: registries don't refund completed registrations, so we can't either. This includes domains bundled free with a plan that is refunded (we deduct the domain's standard price from the refund).

VPS and cloud servers: because resources are dedicated to you from the moment of provisioning, VPS fees are non-refundable. If something is genuinely broken on our side, contact support — we'll fix it or make it right with a credit.

Setup fees, add-ons and third-party licences (for example, dedicated IP or premium SSL) once issued, and renewals after the 30-day window.

Accounts terminated for breach of our terms of service forfeit refund eligibility.

Refunds are always returned to the original payment method. Card and netbanking refunds typically reflect in 5–7 business days; UPI refunds usually land within 24–48 hours after we initiate them.

Where you've set up a UPI Autopay mandate for renewals, asking us to cancel a service also cancels the mandate on our side; you can additionally cancel it from your UPI app at any time. We never charge a mandate for a service you've already cancelled.

All prices exclude GST; 18% GST is added at checkout. Refunds reverse the invoice including GST, and we'll issue a credit note where required for your records.

Email [email protected] from your account address with the service name and a one-line reason. You don't need a form or a phone call. We confirm eligibility within one business day and initiate the refund immediately after — and if you ask mid-cycle, we'll also cancel the renewal so nothing else is charged.